Refund policy
Mia & Luna™ — Refund & Return Policy
At Mia & Luna™, every order is protected by our 30-day satisfaction guarantee.
If your item isn’t exactly what you expected, we’ll make it right — simply return it within 30 days of receiving your order for a full refund.
Your experience matters to us, and we are committed to offering a smooth, fair, and transparent return process.
How to Start a Return
To initiate a return, please contact our customer care team:
Our team will guide you step-by-step and provide a prepaid return shipping label.
Important:
Please do not send any items to our business address.
Unauthorized returns cannot be processed.
Costs & Refunds
✔ Return shipping is free — we cover all return handling and shipping fees.
✔ Once your item is received and inspected, your refund will be issued to your original payment method.
✔ Refunds typically process within 4–8 business days after receiving your return.
Conditions for Returns
To ensure fast and smooth processing:
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Items should be returned in their original condition or in a condition reflecting normal use.
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If an item shows excessive wear or damage beyond normal handling, we may deduct a reasonable amount to cover the loss in value.
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Please keep your return tracking number until your refund is confirmed.
Gifts & Bundles
If your order included a free gift or promotional item tied to the purchase, that item must also be returned for the refund to be approved.
Mia & Luna™ — Two-Year Limited Warranty
(For all bags and accessories manufactured by Mia & Luna™)
We stand behind the quality of our products.
Every Mia & Luna™ bag comes with a two-year limited warranty covering defects in materials or craftsmanship.
This warranty applies to products:
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Manufactured by Mia & Luna™
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Purchased directly from miaandluna.com or an authorized Mia & Luna™ retailer
What the Warranty Covers
This warranty applies to functional issues such as:
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Handles that tear or detach in ways that impair usability
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Zippers that fail to open or close
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Stitching failures that affect structure or function
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Material defects outside of normal wear and tear
If your product qualifies, we will replace it with an item of equal or greater value.
Styles or colors may vary based on availability.
What the Warranty Does NOT Cover
This warranty does not apply to:
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Normal wear and tear
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Cosmetic damage (scratches, stains, fading, scuffs)
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Damage from misuse, accidents, or improper care
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Overloading or overstuffing bags
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Damage from weather, liquids, or chemicals
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Damage caused by airlines or external carriers
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Natural changes in materials over time
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Products purchased from unauthorized resellers
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Lost or stolen items
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Samples, imperfect items, or promotional gifts
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Damage to items placed inside the bag
How to Use Your Warranty
Email care@miaandluna.com with:
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Photos or videos of the issue
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Your order number or proof of purchase
Our team will assess whether the issue is covered under warranty.
If approved:
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Return the item using your preferred packaging.
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We will cover the cost of shipping the replacement item back to you.
Replacement items are covered only for the remainder of the original warranty period.
Limitation of Liability
To the extent permitted by law:
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Mia & Luna™ is not responsible for damages exceeding the original purchase price.
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We do not cover incidental, consequential, or special damages (including damage to personal items inside the bag).
Local laws may limit these exclusions; where they do, local law applies.
Governing Law
This policy and any related disputes are governed by the laws of FELYNEX HOLDING LLC’s registered jurisdiction.
Support
If you have any questions, we’re here to help: