Shipping policy

Mia & Luna™ — Shipping Policy

At Mia & Luna™, every detail matters — including how your order arrives.
Our shipping process reflects the same values that define our accessories: intentional design, thoughtful craftsmanship, and calm, modern elegance.

We aim to deliver a seamless and reassuring experience from our studio to your doorstep.

I. ORDER PROCESSING

Every order is prepared with care and attention.

Processing Time

• Standard processing requires 1–2 business days.

• During high-demand periods or seasonal peaks, processing may extend to 3–5 business days.

No Modifications Once Processing Begins

Once your order has entered our fulfillment workflow, we cannot modify:

• Shipping addresses

• Item quantities

• Product selections

Working Days Only

We ship Monday to Friday.
No shipments are dispatched on weekends or public holidays.

Multiple-Item Orders

In some cases, items may ship separately based on availability or partner warehouse locations.
Each shipment will include its own tracking details.

II. TRACKING & NOTIFICATIONS

Every Mia & Luna™ shipment includes full tracking for peace of mind.

• A Shipping Confirmation Email will be sent once your order is dispatched.

• Some carriers may take 1–3 business days to update tracking information.

If your tracking has not updated within 5 business days, please contact us:

📩 care@miaandluna.com

III. DELIVERY TIMEFRAMES

We ship worldwide.

Below are our estimated delivery windows (in business days):

Delivery estimates are approximate.
Weather, customs processing, carrier capacity, or other factors may extend these timeframes.

IV. CUSTOMS, DUTIES & VAT

To ensure a smooth and predictable experience, many Mia & Luna™ shipments are handled under DDP (Delivered Duty Paid) whenever possible.

This often includes:

✔ Customs clearance fees — covered
✔ Import duties — covered
✔ VAT — covered

If you receive an import charge in error, simply contact us with proof and we will resolve it promptly.

For region-specific customs regulations, we recommend checking with your local authority.

V. LOST, STOLEN, OR DAMAGED PACKAGES

We hold our standards high, but once a package is marked Delivered by the carrier, responsibility transfers to the recipient.

Mia & Luna™ is not liable for:

• Lost packages

• Stolen packages

• Damage occurring after confirmed delivery

If your tracking shows Delivered but you did not receive your order, please file a claim with the carrier.
We will assist where possible using the carrier’s timestamp and delivery confirmation as a reference.

VI. ADDRESS ACCURACY & RESPONSIBILITY

To maintain smooth fulfillment:

• Customers are responsible for providing a complete and accurate delivery address at checkout.

• Due to fast processing, we cannot change addresses once an order is placed.

• We recommend choosing a secure delivery location.

Mia & Luna™ cannot be held responsible for orders delivered to an incorrect address provided by the customer.

VII. SUPPORT & ASSISTANCE

Your experience matters deeply to us.

For any questions, concerns, or assistance, please reach out to our Client Care team:

📩 care@miaandluna.com

We are here to support you and ensure your Mia & Luna™ experience reflects the same elegance, clarity, and quiet confidence that define our brand.